As COVID-19 cases surge, BCBSAZ emergency measures continue
New strains of the COVID-19 virus threaten to intensify and prolong the already serious surge in COVID-19 cases and hospitalizations in Arizona. In addition to the ADHS Arizona Surge Line and resources, the Blue Cross® Blue Shield® of Arizona (BCBSAZ) care navigator team remains available 24/7 to answer questions, support member care, and assist you in resolving any issues.
- Main BCBSAZ support line: 602-864-4320
- Medicare Advantage support line: 1-888-905-1172
In addition, for the upcoming holiday on February 15, we will have a team ready to help you with routine operations, including eligibility, benefits, claim status, etc. Call the main support line at 602-864-4320.
Full support through emergency measures
We are continuing our waiver of precertification for transitions to post-acute care facilities (SNFs/EARs/LTACs) and automatically authorizing the first 72 hours of the patient admission. This means that our post-acute care partners must immediately accept all appropriate transfers and then follow up within three days by notifying us and sending the clinical information for concurrent review.
For out-of-area BlueCard® members, please call the number on the back of the member’s ID card to check if precertification is waived and, if not, request a quick turnaround on the authorization. It’s best to start discharge planning as soon as possible for these patients, as some BCBS Plans may not be offering after-hours support lines.
All other emergency waivers and adjustments also remain in effect until further notice to support you in responding to the surge:
Appreciation for your patient-centric focus
Thank you for continuing to involve patients’ family members in supportive conversations. This important aspect of your service impacts the quality of care, and helps people endure the emotional challenges presented by this pandemic and its physical isolation requirements. Our care managers are available 24/7 to help make those connections.
Please reach out to your provider liaison with questions and suggestions. We truly appreciate your ongoing dedication and persistence in fighting this virus and caring for so many people who are affected by it.
P3 Health Partners is a separate, independent company that provides services to BCBSAZ providers and members.