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BCBSAZ: Your partner in fighting opioid overuse

Claiming more than half a million lives to date, the opioid epidemic has impacted families and communities across the U.S. All of us—healthcare providers, insurers, government organizations, and employers—must work together to address and conquer this alarming threat to public health and safety.

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In This Issue




Coordination of benefits between two Blue plans—here’s how it works

When a member has dual coverage under the same or different Blue plans, there are several steps you can take to avoid unnecessary delays and duplication of payment.

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Important: Continue to use modifiers for telemedicine services

Blue Cross Blue Shield of Arizona (BCBSAZ) still requires use of a GT modifier for telemedicine claims, even though using a modifier is now optional for the Centers for Medicare & Medicaid Services (CMS).

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Is it really necessary to keep the focus on patient experience?

Creating and sustaining a positive, patient-centered culture across your organization clearly requires both time and effort. Fortunately, there are compelling factors that show it’s a worthwhile investment. (Spoiler alert: One dividend is a lower medical malpractice risk.)

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